Meet this week’s VYVER OF THE WEEK – JAMES MILLER, our Commercial Sales Support Engineer, for his outstanding dedication and support to Team Vyve. Known for his expertise, team spirit, and relentless commitment, James truly embodies Vyve’s values. He consistently goes above and beyond, setting a remarkable example for all of us. A co-worker said it best: “James is the very definition of Vyve’s 100/0 mentality. He always gives his very best and is always willing to help both his peers and boundary partners.” Outside of work, James loves staying active. You’ll often find him at the lake with his family, traveling, or riding his motorcycle—with his wife always by his side! Thank you, James, for your wholehearted passion and dedication to our team. We’re lucky to have you on #TeamVyve!

Meet this week’s VYVER OF THE WEEK – LESLIE FROST, our dedicated Dispatch Workforce Management Lead! Leslie’s exceptional communication skills ensure our operations run seamlessly. She’s in constant contact with our technicians and technical operations team, assisting with scheduling and providing the best care for our customers. Always available to her team, Leslie’s commitment and work ethic are unmatched. One co-worker shared, “Leslie is truly the engine that keeps the WFM/Routing department running. From arriving early to route techs to staying late to support her team, she tackles each task with professionalism and ease. Her demeanor and dedication make her a pleasure to work with.” Outside of work, Leslie enjoys traveling, sightseeing, and spending time with friends and family. Thank you, Leslie, for your outstanding dedication to your team and Vyve customers. Keep up the fantastic work!

Meet this week’s VYVER OF THE WEEK – TAYLOR STREATER, a Broadband Professional in Shawnee, OK, who exemplifies dedication and heart within Team Vyve. Taylor has consistently gone above and beyond, especially after Hurricane Helene. He was one of our employees who left his family and home to help with restoration efforts in the Southeast, demonstrating an exceptional commitment to his teammates and our Vyve community. One colleague shared, “Taylor is a family man who takes pride in providing for his loved ones and delivering top-tier service for Vyve. His leadership, problem-solving skills, and collaborative spirit are unmatched. Taylor not only lives by the 100/0 principle but also inspires others to bring their best to everything we do.” Outside of work, Taylor enjoys quality time with his family and supporting his kids in their activities, whether it’s going to football games or cheer practice. He also enjoys taking his family on outdoor adventures. Please join us in celebrating Taylor for his selflessness, hard work, and unwavering dedication to his team and our customers. Taylor, thank you for everything you do!

Meet this week’s VYVER OF THE WEEK – SOUTHEAST VYVE TEAM. This week, we’d like to recognize the dedication of our Southeast Vyve team in Georgia, South Carolina, and North Carolina. In the aftermath of Hurricane Helene, our technicians and staff from across the company have stepped away from their own families to focus on restoring service in communities facing an unprecedented recovery. Our teams have been working around the clock, putting in incredibly long hours to get things back on track as quickly and safely as possible. Their commitment, resilience, and compassion during this challenging time is a testament to their character. We know it’s been hard for our customers, and we deeply appreciate your patience as our technicians work to reconnect each community. We cannot thank our team members enough for the sacrifice and dedication they continue to show. They embody what it means to serve, facing countless obstacles to bring vital connections back to life. We’re so proud of their teamwork and the care they’ve shown for our communities—they truly are the heart of Team Vyve.

Meet this week’s VYVER OF THE WEEK – MICHELLE FIELDS, our amazing Retail Customer Experience Manager for the SE North Retail Region. She has been a prime example of going above and beyond for her team. Since Hurricane Helene, Michelle has gone the extra mile to provide support. She has visited each of her retail locations countless times, ensuring that tech ops teams and retail staff had essential supplies, including food and water—even delivering them to their homes. Her dedication to the health and safety of her co-workers and staff is truly admirable. One of her co-workers shared, “Michelle is the type of person who would give the shirt off her back to help others. When the storms hit GA, NC, and SC, she was on the front lines, doing whatever was needed to support both field and retail teams. Her willingness to jump in and help makes her an invaluable member of the Vyve team.” Michelle loves spending time with her husband and two kids, and she enjoys camping and relaxing by a campfire.
Thank you, Michelle, for your wholehearted dedication and sincere efforts – THANK YOU!

Meet this week’s VYVER OF THE WEEK – TOBY HOOKER, our skilled Technical Operations Manager in Moses Lake, WA! Toby has been leading complex construction maintenance jobs and commercial builds, and his knowledge and skills have been instrumental to the success of these projects. A teammate shared this about him: “Toby has come up to speed quickly since joining Vyve earlier this year. His years of field experience and hands-on approach have really shined in the Moses Lake area, which is a fast-paced and growing market.” Toby’s greatest joy in life is spending time with his family: his wife, Megan, of 28 years; son, Cole, and his wife, Cearra, along with their two kids, Henry, 4 months (pictured), and Rose Marie, 2; and his youngest son, Errol, and Errol’s girlfriend, Kennedy. He also enjoys spending time with friends, riding his Harley, golfing, fishing, and hunting. He’s even known to water ski when the lake is just right! Congratulations, Toby! We thank you for your dedication and hard work. Keep up the great work!

Meet this week’s VYVER OF THE WEEK – ADRIENNE ORR, our outstanding Lead Customer Experience Specialist from Seneca, SC! Adrienne consistently goes above and beyond to help our customers in any way possible. Not only does she provide exceptional service, but she also plays a key role in guiding and uplifting our Southeast retail teams with her unwavering support and positive energy. Her dedication, hard work, and contagious smile make Adrienne an invaluable part of our team. As one of her co-workers shared, “Adrienne is ALWAYS wanting to help her coworkers and her customers. She looks for ways to help no matter if it’s our customers, our retail teams or our tech ops teams. She is always helping with a SMILE!” Please join us in congratulating Adrienne for always going the extra mile and making a difference every day.

Meet this week’s VYVER OF THE WEEK – PAUBLO HERNANDEZ. Paublo is a Broadband Specialist in our Midsouth region. Paublo always goes above and beyond for his customers and coworkers alike. He is known for being incredibly kind and understanding. He is hardworking and dedicated to our customers. Paublo is a valued member of his community and a valued member of the Vyve team! Paublo’s passion for his communities and our customers is evident. Join us in congratulating Paublo on 100/0 customer service and going the extra mile.

Meet this week’s VYVER OF THE WEEK – TAMMY SMITH.  Tammy is a Customer Experience Supervisor for Retail in Forest City, NC. She is respected and admired by everyone for her hard work and dedication to our customers. She is committed to setting and meeting goals for herself and her team. She takes pride in making sure her team is set up for success. A co-worker shared this about her, “Tammy is the definition of giving 110%. She is a go to person who is always willing to do what is needed for her customers and for her team. She is always setting goals and works hard to reach those goals. She is an asset to the Forest City customers and team!” Outside of work, Tammy enjoys shopping, decorating and spending time with her family. Join us in congratulating Tammy on this well-deserved recognition!

Meet this week’s VYVER OF THE WEEK – DUSTIN DAVIDSON. Dustin is a Dispatch Specialist for the west team. He is very articulate and proactive in ensuring the days run smoothly. He is an excellent communicator, route manager and dispatcher. He is in constant contact with the technicians to ensure our customers are cared for. He is available until the last technician wraps up for the day. A co-worker shared this about him, “Dustin has been an absolute pleasure to work with, his work ethic and dependability has truly been an asset to the team. Dustin has been often called upon to help with special projects, escalations, and after hour requests. His professionalism takes center stage whether he’s talking to a customer or talking to a technician in the field. The routing team is grateful for Dustin and his efforts.” Outside of work, Dustin enjoys gaming and anything that keeps him inside. Thank you Dustin, for your commitment and unwavering dedication to your team and our customers. Well done!

Meet this week’s VYVER OF THE WEEK – KATHY HEATH.  Kathy is a Customer Experience Representative in Corsicana, TX. She is known for her genuine and kind demeanor. She goes above and beyond to welcome new employees. Her excellent customer service skills make our customers feel like they are family. She always helps when anyone is in need and goes out of her way to find answers and solutions. A co-workers shared this about her, “Kathy is dedicated, steadfast, and team oriented. She shows up with a great attitude to help our customers and her team members. Kathy is always willing to lend a hand when needed and works to provide the best experience possible for our customers.” Outside of work, Kathy enjoys studying the Bible, playing games, and taking care of her mom, who is 88 years old and recently moved in with her. She also enjoys the time she has with her family, friends and her dogs. Kathy truly loves dogs and enjoys taking care of them. Kathy’s home is lively and crazy, and she wouldn’t change a thing! Thank you Kathy, for demonstrating what an outstanding employee looks like. Keep up the excellent work!

Meet this week’s VYVER OF THE WEEK – JAMIE FIELDS. Jamie is one of our most experienced Maintenance Technicians located in Clemson, SC! Jamie is known for his commitment to keeping our customers connected, always responding with a sense of urgency and tackling every task with excellence. His expertise truly shines in everything he does. Outside of work, Jamie enjoys spending quality time with his family and friends, as well as getting outdoors for camping, hunting, and fishing. Join us in congratulating Jamie on this well-deserved recognition!

Meet this week’s VYVER OF THE WEEK – CURTIS JORDAN. Curtis is our Technical Operations Supervisor in the Southeast region for Statesboro, Vidalia and Swainsboro. He is known to go above and beyond to keep these markets running smoothly. When tropical storm Debbie came through the Southeast, we were down a maintenance technician. Curtis stayed out the previous night with the on-call technician until 2AM. He came in the next morning, went to the technician’s house and got his bucket truck, and ran outages the entire day and pulled call that night. The next day, he had a maintenance technician come from Swainsboro, and they spent half the day replacing down cable. Curtis takes personal pride in his work and keeps a positive attitude, even when it is difficult. Along with his knowledge, make him a valuable asset to Vyve. A co-worker shared this about him, “working with Curtis is a pleasure. I have learned a lot from him. He is also eager to learn as much as possible.” Outside of work, Curtis enjoys visiting antique car sale and shows, and traveling to any place that’s relaxing and peaceful. He also loves sporting events. Thank you Curtis, for your outstanding dedication to your team and our communities. Keep up the great work!

Meet this week’s VYVER OF THE WEEK – KEN MUSGROVE. Ken is our Technical Operations Manager in Oakhurst, CA. He goes above and beyond for his team no matter the task at hand. A co-worker shared this about him, “Ken approaches each day with a smile and a great attitude. He leads a small crew of 3 techs in Oakhurst, CA with a can-do attitude. Often, Ken is in the field with his team working side by side with them making sure his customers have a great experience with Vyve. Ken’s attitude and action shows pride for his system, and he sets that example to his team every day.” Outside of work, Ken enjoys gardening and spending time with his family. He also enjoys cooking, especially a good BBQ. He likes outdoor activities, especially basketball with his grandson, fishing, and camping. He loves watching movies with his wife and family and playing/ learning challenging board games with his son and grandson. Join us in congratulating Ken on going the extra mile!

Meet this week’s VYVER OF THE WEEK – MARGIE BLUITT. Margie is a Customer Experience Specialist in Corsicana, TX. Margie is known to go above and beyond to support Vyve and her team. A co-worker shared this about her, “Margie is one of the most reliable and friendly representatives that I’ve had the pleasure of working alongside. She’s truly an asset to both her team and the organization as a whole. Whether it’s her camaraderie or stellar customer service, she continues to set the bar for what we all strive for.” Outside of work, Margie enjoys working out, playing basketball, reading, cleaning, researching her family history, and shopping. She also likes going to rodeos. She takes care of her mom, the apple of her eye. She has a pet snapping turtle named Tubby and 2 cats named Jack and Susie. She loves animals! Thank you Margie, for being an extraordinary employee to your team, Vyve and customers.

Meet this week’s VYVER OF THE WEEK – KELLY MALLORY. Kelly is a Broadband Specialist in Shawnee, OK. He is known to go above and beyond for Vyve customers. A co-worker shared this about him, “This tech covers every aspect of the customer. He is very attentive to the small details. He is a wizard at commercial installs, service from Fiber to Coax, and everything between. Nothing slows him down. He is a true collaborator and is always looking for solutions that not only help him, but help his entire team be successful. When Kelly is in a situation and needs direction, he will reach out for help and continue to reach out until he finds the right person to help. Kelly works hard and is dedicated to his team and customers. He consistently supplies a superior customer experience. He is a Marine and his work ethic shows it.” Outside of work, Kelly enjoys doing yard work, spending time with his grandkids, traveling with his daughter, and riding his motorcycle. Thank you Kelly, for your unwavering dedication to our customers and the communities we serve. 

Meet this week’s VYVER OF THE WEEK – JULIE BRIGHT. Julie is a Customer Experience Specialist in Shawnee, OK. She consistently goes above and beyond for her team. She exemplifies what a team player truly is, and her contribution to our organization is extraordinary. Julie is the first to assist anyone who needs help. She makes a special effort to share problem-solving skills and new techniques with each person on the team. She is instrumental in training new hires. She is known for her selflessness, loyalty, hard-work and dedication. A co-worker shared this about her, “Julie is a huge help to myself and the team. She is always willing to go the extra mile to help the team. She has a great personality and a can-do attitude. She is always willing to help with the onboarding of the new hires and they all have nothing but great things to say about her. Julie takes time each day to reach out to everyone on the team and make sure they are doing well. She is the embodiment of the 100/0 mentality.” Outside of work, Julie loves spending time with family, especially her granddaughters. She enjoys singing with her sisters, and baking –  it’s therapeutic to her. Thank you Julie, for your exceptional dedication and hard work. Your team and leaders value you! 

Meet this week’s VYVER OF THE WEEK – CHRIS GRANDY. Chris is a Construction Professional in our Northwest region. He is known to go above and beyond on all his projects. He played a major role in the fiber documentation program. The recent success of our PON build in Colby, KS is due to the essential role he played. His hard work and expertise are appreciated and recognized by the team. A co-worker shared this about him, “Since joining the Vyve Team, Chris has been an integral part of our fiber documentation and build process. Chris also dove right in when needed to help wrap up our build in Colby, KS, where the city told me he was a great representative of Vyve!” Outside of work, Chris’s favorite hobbies are golfing, fishing, and chasing his kids around with their traveling sports! He enjoys helping his kids develop in the sports they love. Thank you Chris, for your great work and extraordinary dedication to your fellow employees, Vyve customers and communities.

Meet this week’s VYVER OF THE WEEK – SHANEQUIA COOKS. Shanequia is a Customer Experience Representative in the Contact Center. She goes above and beyond her assigned responsibilities to contribute to the organization and inspire the team. She is always the first to step up when there is a need for extra help. She also has a contagious, can-do attitude. A co-worker shared this about her, “Shanequia is a true asset to our organization. She was a subject matter expert with all things ACP. Recently, Shanequia has been working in the Retention queue where she has retained multiple customers. She understands business acumen like no other. Recently, and on several occasions, when her department was shorthanded, Shanequia rearranged her before-work and after-work personal business so that she could ensure our customers were being taken care of. Shanequia has excellent communication skills, and she is well respected by her peers, customers, and leaders.” Outside of work, Shanequia’s favorite things to do are eat, laugh, listen to music, crafting, catching a plane and being surrounded by her children. She loves talking to people and meeting new people – which she enjoys very much. Her favorite color is anything Neon, but orange is leading the race! She loves to be goofy and would joke all day if she could. Thank you, Shanequia, for your unwavering dedication to our customers and your co-workers. Keep up the excellent work!

Meet this week’s VYVER OF THE WEEK – JUSTIN MARTIN. Justin is our Technical Operations Supervisor in Nebraska. He is always up for any task and goes above and beyond to support his team. A co-worker shared this about him, “Justin was promoted to supervisor at the beginning of 2024. He came in with knowledge and understanding of the industry with the ability to teach and resolve situations. Justin is a hands-on leader and never shys away from getting in and finding the best solutions. He seems to have a motor that never stops. Just in general one of the hardest workers I have ever met. Justin understands the industry and making sure our customers are our priority. Justin not only does everything he can for his own region, but also helps with regions near him. He has developed relationships with the other local leadership members and is always willing to do what he can to help. Justin has been a great addition to Vyve Broadband and this region. The sky is the limit and I’m excited to be a part of watching him succeed.” Outside of work, Justin enjoys spending time with his family. He also enjoys spending time outdoors fishing and camping. Justin’s dedication to his co-workers and customers are evident. Join us in congratulating Justin on always going the extra mile!

Meet this week’s VYVER OF THE WEEK – MISTY BRANDY. Misty is a Dispatch Professional. She excels in her role ensuring both our sales and technician routes run smoothly. She has a positive attitude that uplifts everyone around her.. Her dependability and extensive knowledge make her an invaluable asset to our team. A co-worker shared this about her, “Misty has been a great addition to the routing team. She always volunteers and goes above and beyond to help ensure the success of the entire team.” Outside of work, Misty enjoys good times with lots of laughs and creating new memories, whether it be a concert, road trip, cookout, or a great day at the lake with her friends and family. Keep up the great work, Misty! Thank you for everything you do for Vyve, your co-workers, and our customers.

Meet this week’s VYVER OF THE WEEK – JASON TRAVIS. Jason is an Inventory Control Specialist for the Midsouth region. He consistently goes out of his way to help anyone in need. He travels at a moment’s notice to assist our local offices. He demonstrates a commendable level of dedication, enthusiasm, and hard work with a big smile on his face. A co-worker shared this about him, “Jason has been with us a little over a year and he is all in with Vyve. What I really like about Jason is his attitude and willingness to help the team reach its goals. We are thrilled to have him on our team!” Outside of work, Jason enjoys spending time with his family. They like to go hiking and play video games. Thank you Jason, for your exceptional dedication to your team and Vyve customers. Keep up the great work!

Meet this week’s VYVER OF THE WEEK – LISA GRAHAM. Lisa is a Retail Customer Experience Specialist in our SE region. She was raised in Douglas, GA and is well known by all our customers in the area. They visit the local office because they trust her knowledge and honesty. She is very reliable and goes above and beyond to support her teammates and coworkers. A coworker shared this about her, “Lisa is a dedicated employee who always steps up when needed. She has a great smile, and her customers know that she will help them with whatever they need.” Outside of work, Lisa enjoys spending time with her family. She also enjoys fishing, hunting, and going to the beach to search the shores for shark’s teeth. She is a wife, a momma, and her favorite, a G-Ma! Thank you, Lisa, for your unwavering dedication to our customers and the communities we serve.

Meet this week’s VYVER OF THE WEEK – AMADO GONZALEZ. Amado is a Broadband Specialist in our Northwest region. He goes above and beyond for his customers and co-workers. He is always on-call to manage the headend. His co-workers say he has a heart of gold, and he looks for any excuse to barbecue lunch to keep them happy and motivated. A co-worker shared this about him, “Amado is hard working and dedicated. He is the go-to guy for channel restoration, fiber splicing, light bulb changing and anything else he is asked to do.  He is instrumental in getting new developments on the radar for Vyve to build to.  He is often referred to as the “Mayor” of Othello as he is the face of Vyve in the local community.  We are lucky to have him on our team.” Outside of work, Amado loves the outdoors, camping and spending time with his family and friends. He especially enjoys barbecuing for his family and friends! Amado’s passion for his co-workers and customer service is evident. Join us in congratulating Amado for his dedication and going the extra mile.

Meet this week’s VYVER OF THE WEEK – WENDY KRAFT. Wendy is a Retail Customer Experience Associate in Abilene, KS. She is known for her dedication to her co-workers and Vyve customers. She consistently goes above and beyond for the NW to help her community get connected. A co-worker said this about her, “Wendy really embraces competition and takes pride in her Abilene home region. She is TRULY on of the best ambassadors for Vyve, and in the recent google reviews, Wendy Kraft went above and beyond expectations to have our customers express the incredible, consistent customer service they experience on a daily basis.” Outside of work, Wendy enjoys tending to her flowers, cooking (BBQ, pellet grill, Blackstone etc), or spending time at the lake with friends and family. In the colder months, she enjoys cross stitching and cooking/baking. Thank you Wendy, for your unwavering dedication to our customers, your co-workers, and the communities we serve.

Meet this week’s VYVER OF THE WEEK – CLIFTON RICH. Clifton is a Broadband Specialist in New Boston, TX.  He goes above and beyond to lend a helping hand to co-workers in the Midsouth region. His dedication and can-do attitude are admired and appreciated by his co-workers. A co-worker shared this about him, “Clifton is your go-to guy for top-notch customer service. He’s friendly, reliable, and always willing to lend a hand. He has the knowledge and skillset to do anything you need him to do from installs, service calls, commercial work and even maintenance work.  He is a very valued member of our team, and we are lucky to have him!” Outside of work, Clifton is a big fan of spending time with his family, reading a good novel, binge watching old tv shows, and finding a good fishing hole. Thank you, Clifton, for your commitment to your co-workers and our customers. Keep up the great work!

Meet this week’s VYVER OF THE WEEK – NICOLE NEWMAN. Nicole is our ACS Senior Director of Commercial Fulfillment. She is known to go above and beyond for her team and our customers. She is an inspiration to her co-workers with her commitment and dedication. She is a problem-solver and always encourages her team to do their best. A co-worker said this about her, “As the Director of Commercial Fulfillment, Nicole is a strong leader with a drive for success that permeates throughout the team. She often takes personal ownership of challenges that arise within all areas of the business to ensure we are providing the best customer experience possible. She is a champion for Vyve and approaches each day with 100/0 attitude!” Outside of work, Nicole enjoys watching or playing sports. She is often attending OSU or OU college events (not a converted Cowboy or Sooner….yet ). When not engaged in sports, she and her wife take their two, four-legged kids (dogs) to parks and explore the great wildlife of the midsouth, often finding herself in Texas (visiting Buc-ee’s because she has to!) or Oklahoma. She enjoys traveling and finding new cultures and cuisines to try whether in the USA or out of the country. This summer she will visit the Antiqua in the Caribbeans for a new place to explore. Keep up the great work, Nicole! Thank you for everything you do for Vyve, your co-workers, and our customers.

Meet this week’s VYVER OF THE WEEK – BERNETTE CONNELY (Known as BJ). BJ is our Lead Customer Experience Specialist in Statesboro, GA. She always goes the extra mile to meet her customers’ needs. BJ has been with us since July 1994 and is well known for her positive energy and dedication to customer service. She goes above and beyond to help her fellow employees learn and grow in their daily tasks. A co-worker shared this about her, “BJ is genuinely caring to her customers and team. She is very knowledgeable in helping those around her. Statesboro customers routinely come to see BJ and look forward to her contagious laugh. Her dependability and commitment to Vyve makes her an ideal employee.” Outside of work, BJ loves watching sports, especially football and basketball. Her lifelong hobby was playing softball -this is where her nickname ‘BJ’ originated because of her power swing and cleaning up the bases! She loves experimenting on new stir fry and baking recipes during her down time. She loves hanging out with her two grandsons, Jemouri and DJ. They give her a new wind beneath her wings to continue to soar! Lastly, she enjoys taking trips with her whole family to new and exciting places to experiencing new places together. These includes trips such as Washington DC , a cruise to The Grand Turks, Destin Florida Beaches, just to name a few. Thank you, BJ, for your wholehearted devotion to Vyve’s customers and your fellow co-workers.

Meet this week’s VYVER OF THE WEEK – JACK SCHENCK. Jack is a Technical Operations Manager. He is known as the cornerstone of the Pacific Northwest region. Jack has been integral in helping onboard new management and co-workers. He’s gone above and beyond by traveling three hours, including weekends, to assist his sister systems get set up and running smoothly. A co-worker shared this about him, “Jack’s attention to detail and pride shows in so many ways. He leads his team by example and anyone who visits Sandpoint sees firsthand the order in his areas of responsibility.” Outside of work, Jack enjoys working on home improvement/remodeling projects at his home. He also enjoys cars and trucks. He’s currently restoring a 1978 Ford F150 that he inherited from his grandfather. It is a truck that has been in his family since it was new. Thank you Jack, for your exceptional leadership and dedication to your team and our customers.

Meet this week’s VYVER OF THE WEEK – DANIEL ALLEN. Daniel is our Customer Experience Representative for Sales in Shawnee, OK. He is known to go above and beyond for his customers and sales team. Daniel is a great leader who selflessly mentor’s new trainees and shares his great sales wisdom and techniques. He receives numerous accolades from customers for his exemplary customer service. A co-worker shared this about him, “Daniel has been a valuable team player because of his determination and drive for improvement. Daniel can often be seen sharing his successful sales strategies with our newest team members as they learn our new processes. Daniel is known as the King of Rapport due to his ability to walk a customer through the sales process while making a friend by the end of the call. Due to Daniel’s ability to gain rapport with customers, Daniel consistently is a top performer month after month. Keep up the great work, Daniel!” Outside of work, Daniel enjoys spending time with family and playing games. He is a big fan of OU Sooner and Thunder Basketball. Daniel’s dedication to his co-workers and customers are evident. Join us in congratulating Daniel on going the extra mile!

Meet this week’s VYVER OF THE WEEK – JAMALE WILKES. Jamale is our Customer Experience Supervisor in Shawnee, OK. He is a very dedicated employee who prioritizes customer satisfaction and service. He leads by example by consistently demonstrating exceptional work ethic and complete dedication to supporting his team and our customers. His knowledge and compassion are well respected by his team. A co-worker shared this about him, “Amidst the daily hustle, Jamale consistently stands out with his exceptional dedication and unwavering commitment to excellence. Jamale has an ability to inspire, guide, and collaborate with anyone, which sets the standard of excellence within our team. Congratulations on being recognized as Vyver of the Week – a well-deserved acknowledgment of your hard work and contribution to our team and organization!” Outside of work, Jamale is a musician (plays keyboards), and he is a huge fan of Kansas City Chiefs, Boomer Sooner, and Oklahoma City Thunder. He enjoys binge watching TV shows and movies and spends a lot of time helping those in need. He is also a certified paralegal. Thank you Jamale, for your great work and extraordinary dedication to your fellow employees and our customers.

Meet this week’s VYVER OF THE WEEK – DEBBIE TUFTE. Debbie is a Project Manager I for our Commercial Team in the Northwest region. She is known for her organizational skills and strong work ethic. She is also incredibly supportive of her team and dedicated to her work. She’s been a valued employee for many years. Debbie has filled many roles with grace and compassion. She is always willing to lend a helping hand and goes above and beyond in all that is asked of her. A co-worker shared this about her, “Debbie is extremely dedicated, customer focused and a pleasure to work with. Our internal and external customers have expressed their appreciation for Debbie’s hard work and effort. Recently she was given a large task and without hesitation she tackled it and completed it within a very short timeline. Debbie always has delivered 100/0 which makes her the perfect employee for Vyver of the week!” Outside of work, Debbie enjoys crafting and scrapbooking. She loves to watch baseball, football, and college basketball. She recently went to her first March Madness game and attended opening day of baseball season within 5 days of each other! Thank you Debbie, for your unwavering dedication to your co-workers, our customers and the communities we serve.

Meet this week’s VYVER OF THE WEEK – ROBERT DABROWSKI. Robert is Vyve’s Business Analyst Manager, and he is a true asset to our organization. He consistently goes above and beyond to fulfill requests for special reports and analysis. He is always quick to respond, and he never misses a deadline. He is instrumental in creating reports that are as accurate and precise as possible. A co-worker shared this about him, “I would describe Robert as the ‘Swiss Army Knife’ of the analysis team as he works with nearly every department in the company. Robert contributes his analytical skills to helping with Subscriber Reporting, Programming, Marketing, Customer Experience, Technical, HR, Finance, and any other department. He constantly looks to improve his data collection process and more importantly the interpretation of the data into actionable results to help the company achieve our goals. He is respected as a solid ‘can do’ team member throughout the company.” Outside of work, Robert enjoys hiking, reading Sci-fi, gardening, playing old video games from his childhood, and watching movies. Keep up the great work, Robert! We appreciate your thoroughness and attention to detail. Your dedication is outstanding and work ethic is truly admirable.

Meet this week’s VYVER OF THE WEEK – BLAKE HALE. Blake is a Broadband Representative in the Midsouth region. We receive endless compliments on Blake’s politeness and positive demeanor. He goes above and beyond to be a team player. Every day, he calls each person on his team to see if they need any help. Before he leaves for the evening, he checks with his supervisor to ask what else needs to be done. A co-worker said this about him, “Blake Hale is a joy to work with. He comes to work every day with a great attitude and always goes the extra mile to make everything work. He embodies the 100/0 attitude and always goes above and beyond to make sure his customers and his co-workers are happy!” Outside of work, Blake enjoys spending time with his family, watching sports and playing video games. He always enjoys the outdoors. Thank you Blake, for your great work and extraordinary dedication to your fellow employees and Vyve customers. You are an integral part of making Vyve thrive!

Meet this week’s VYVER OF THE WEEK – JEFF WISE. Jeff is a Broadband Professional in the Northwest region. He is known to go above and beyond to get the job done, no matter the task. He is hands on until a task is resolved. He takes the initiative to solve problems, and he is dedicated in keeping our Vyve communities connected. His thoughtful efforts are recognized and appreciated by all. A co-worker shared this about him, “We needed a tech to jump into managing our construction projects, and Jeff picked this work up with limited direction and has been doing an amazing job! Jeff truly cares about his co-workers and his customers.” Outside of work, Jeff enjoys fishing and spending time with his fiancé, Melissa. Jeff’s dedication to our customers and his team is evident. Join us in congratulating Jeff on excellent customer service and going the extra mile.

Meet this week’s VYVER OF THE WEEK – NICOLE CLARK. Nicole is a Customer Experience Specialist, Tier 2, in Corsicana, TX. She is known to go above and beyond to provide Vyve customers with the best customer experience. Her dedication to our customers is evident to all. A co-worker shared this about her, “Nicole is an amazing member of my team. She comes in every day and works to resolve customer challenges. If I have a special project/customer, I never hesitate to ask Nicole for her help. She will go above and beyond to find a resolution for the customer. She helps her fellow teammates with issues and answers their questions.” Outside of work, Nicole enjoys traveling, running races, and tinkering with electronics. She is a certified personal trainer and enjoys helping people. You can often find her working with a client or preparing for an upcoming race. Thank you Nicole, for your unwavering dedication to our customers and co-workers.

Meet this week’s VYVER OF THE WEEK – TEAM ALABAMA. On Monday, February 26^th, at 2:30 am, a devastating fire destroyed our Aliceville headend. The headend is the heart of our network in Alabama and ensures the seamless transmission of information to our customers. It’s the home of our main operation, symbolizing our community connected. Right away, our Vyve family throughout the Southeast traveled to Alabama to assist. Despite many challenges, using their ingenuity and determination, this team began restoring service to customers within 55 hours. We are incredibly proud of this team!

SPECIAL THANK YOU TO:

Jeremy Huhman
Brian Taylor
Matthew Herndon
Garry Croom
Brandon Harrison
Bart Hudgins
Anthony Windle
Dustin Lancaster
Robbie Wolfe
Tyler Ravita
Diana Joyner
Rick Benson
Remote Support:
Eric Eby, Sean Watson, Joey Bell

You all played a major role, and we are sincerely grateful to each of you! Your dedication, hard work, and unwavering commitment transformed tragedy into triumph. We are immensely proud of our Vyve family.

Meet this week’s VYVER OF THE WEEK – AMANDA PAYNE. Amanda is a Commercial Outbound Retention Representative in Shawnee, OK. She is known to go above and beyond for our customers and is an extraordinary employee. She is a true team player. She is very hardworking and will assist with any issue presented until resolved. A coworker shared this about her, “Amanda is the perfect example of what Vyve represents. She lives and works with the zero excuses and 100% accountability.” Outside of work, Amanda enjoys spending time with her husband, 17-year-old son and her cat. Her hobbies include attending gaming conventions, going to concerts, painting and drawing, and volunteering at her local Pit Bull Rescue. Thank you Amanda, for your commitment to always lending a hand to your fellow employees and our customers. Keep up the great work!

Meet this week’s VYVER OF THE WEEK – SHANE LARSON. Shane is a Broadband Expert in Central City, NE. He is known to be a true leader who leads by example. He has played a major role in maintaining our systems, as well as cultivating the positive culture within the maintenance team. He has a customer-first mindset and an always positive attitude. We are very proud to have him on our Vyve team. A co-worker said this about him. “Shane is one of the best employees I have ever been around. It’s an honor to have him on this team. He is not only an employee of the week, but to me, he is the employee of the year!” Outside of work, Shane enjoys fishing, hiking, and traveling. Thank you Shane, for your unwavering dedication to our customers, your co-workers, and the communities we serve.

Meet this week’s VYVER OF THE WEEK – ALMA ZARATE. Alma is a Customer Experience Associate in Moses Lake, WA. Her friendly smile and positive demeanor win over the local customers. She goes above and beyond to make sure the customers have the services which best suit their household. She is committed to making sure everyone has a great experience with Vyve. A co-worker shared this about her, “Alma has been instrumental in gaining and retaining customers. She welcomes everyone into our retail location with a smile on her face ready to answer any questions they may have. She gives them the best customer service experience.” Outside of work, Alma enjoys spending time with her daughter who is away at college. She enjoys making memories with family, loved ones and her pets. Her hobbies include yard sales and thrifting, hunting for vintage items and treasures. Thank you Alma, for your great work and extraordinary dedication to your fellow employees and Vyve customers. You are an integral part of making Vyve thrive!

Meet this week’s VYVER OF THE WEEK – DARRELL BROWN. Darrell is a Broadband Associate in Oakhurst, CA. Darrell consistently performs outstanding work. His ‘can-do’ attitude in everything he does is complimented by his infectious smile. He is a genuinely happy person, which translates directly to his work. He pays attention to detail and the quality of his work always stands out. He leaves each job cleaner than when he arrived. A co-worker shared this about him, “Darrell comes to work every day with a smile and is ready to work. He goes above and beyond to help where needed, and he always answers my call, day or night, and will work all hours if needed. He works well with everyone and has a very positive attitude. He is a sponge and learns things quickly. He will be training for his BTS in a couple of weeks, and I have confidence he will do well. Just recently, I had a customer call to tell me what a fantastic job he did, even though it was pouring rain he did what it took to help them. Darrell is a great employee and person.“ Outside of work, Darrell enjoys fishing, football, and basketball. Thank you Darrell, for your exceptional dedication to your team and Vyve customers. Keep up the great work!

Meet this week’s VYVER OF THE WEEK – KEVIN STASIS. Kevin is a Customer Experience Specialist in the Northwest region. He consistently goes above and beyond to help his co-workers. He will research to find answers or will be on the phone gathering information until all questions have been answered. He is known as one of our biggest team players in retail. A co-worker shared this about him, “from day 1, Kevin was all in to help the people in Burlington. He has led the way for ACP and DTV sales across our company and is always willing to help not only our teammates, but CSR’s, call center agents, and managers with any questions we have. Kevin was also named our NW retail employee of the year!” Outside of work, Kevin enjoys spending time with his family and working on fixing up his home he bought two years ago. He also enjoys camping and fishing. Thank you Kevin, for everything you do for Vyve, your co-workers and customers.

Meet this week’s VYVER OF THE WEEK – TASHA PAYNE. Tasha is the Director of Purchasing and Logistics. She is a vital part of Vyve’s day to day operation. She executes and conquers the challenges involved with purchasing and logistics. A co-worker shared this about her, “Tasha is the most positive person I know. She is resourceful and extremely knowledgeable, dedicated, and hardworking. She is always looking for new ways to make Vyve more efficient and cost effective. I appreciate her honesty and willingness to help. She makes it look easy when I know her plate is FULL! Tasha is a genuine person and a great leader who cares deeply for the team.” Outside of work, Tasha enjoys spending time with her wife and son. She loves new adventures whether it be vacations to new places or just loading up and going to the mountains to ride atv’s. Her hobbies include going to the lake, camping, hunting, and working around the house. She enjoys anything outside. Tasha’s passion for her co-workers and customers are evident. Join us in congratulating Tasha on going the extra mile!

Meet this week’s VYVER OF THE WEEK – JAKEB BARFIELD. Jakeb is a Commercial Technician II. He is known to go above and beyond for Vyve customers. He prepares equipment and programs it to fit the customer’s needs, even though the task can take several hours. A co-worker shared this about him, “Jakeb goes above and beyond for our technicians! He goes as far as creating instructions and documents to share with techs to show topologies for head end work as well as how to install various commercial gear to ensure that each install is setup and done successfully the first time. Jakeb tackles every challenge head on until he gets a greater understanding of the challenge, asking questions, then creates help sheets to distribute to his team members so the whole team can be successful. Jakeb embodies the Vyve work ethic and his positive attitude daily.” Outside of work, Jakeb enjoys spending time with family, his lovely wife of nearly 14 years, Jeannie and their boys, two teenagers and a 9-year-old. He enjoys watching war movies and playing video games. He appreciates his Vyve team. Thank you, Jakeb, for your unwavering dedication to our customers and the communities we serve.

Meet this week’s VYVER OF THE WEEK – DEENA MADDEN. Deena is a Dispatch Specialist in our Midsouth region. She is known to go above and beyond to help her team members succeed. She is always the first to volunteer to keep her team on schedule. Her friendliness and upbeat personality never goes unnoticed. Her drive and passion shine through in her role with Vyve. The technicians and co-workers are very grateful for Deena. A co-worker shared this about her, “Deena’s upbeat personality and general helpfulness is a credit to Dispatch. Be it with a technician or another dispatcher, she is always willing to help cheerfully. We are so lucky to have her on the team!” Outside of work, Deena spends her free time with her 3-year-old. She also loves spending time with her family, fishing, camping and going to the movies. Her favorite holidays are Halloween and Thanksgiving. Thank you, Deena, for being an outstanding example of showcasing 100/0 commitment to your co-workers and our customers. Keep up the great work!

Meet this week’s VYVER OF THE WEEK – ILIANA CAZARES. Iliana is a Customer Experience Trainer for Vyve’s Contact Center. She is known to go above and beyond to provide exceptional training to our new employees. Her knowledge, thoroughness and extraordinary customer care is retained and executed successfully. Her training team explained they had no idea how well trained they were until they began taking customer calls and knew exactly how to handle each call with ease. A co-worker shared this about her, “Iliana’s infectious positivity is not only a ray of sunshine for our team but also a driving force behind a vibrant and motivated work atmosphere. Whether it’s navigating challenges with a smile or simply spreading joy with her can-do attitude, Iliana consistently goes the extra mile to make our workplace a better and brighter space. She has consistently demonstrated a commendable level of dedication, enthusiasm, and hard work. Her upbeat attitude not only uplifts the team spirit but also contributes positively to the work environment.” Outside of work, Iliana enjoys spending time with her 6-year-old son and her husband of 10 years, traveling to new places, and trying new restaurants. She also serves as the Chair of the Parent Advisory Committee for the Navarro County Early Childhood Coalition. Her hobbies include doing her nails, craft making and going to the gym. Her favorite thing to do at Vyve is working at our community events and spreading the word about our amazing service and company! Keep up the great work, Iliana! Thank you for everything you do for Vyve, your co-workers, and our customers.

Meet this week’s VYVER OF THE WEEK – COREY BAILEY. Corey is a Commercial Technician. He is known for his dedication and passion to his co-workers and Vyve customers. He supports and mentors his peers by discussing the necessary steps taken as they work together. He also conducts FaceTime calls while technicians are on site. His focus is for each customer’s visit to be the best experience, from being on time for the appointment to the customer being 100% satisfied with their services. A co-worker shared this about him, “Corey is one of the most dedicated and driven people I’ve witnessed in a long time! He’s always willing to go the extra mile, always asking questions to learn, and then shares his findings and mentors his team and boundary teams to help them grow and learn daily. The Vyve 100/0 is in his blood. He often stays late to help a tech with a commercial install to get the customer taken care of, jumps in his truck, and drives hours away to keep an install from rescheduling. He’s always asking for feedback on how we can improve to get better each time. He has a great attitude and personality which makes him fun to be around at any time!” Outside work, he enjoys his family, bass fishing, playing video games, and working on old-school trucks, Chevy C10s. He’s bought and traded a lot of old-school vehicles over the years. Thank you, Corey, for your exceptional leadership and dedication to your team and Vyve customers.

Meet this week’s VYVER OF THE WEEK – MARKUS HILGER. Markus is a Customer Experience Manager in the Northwest region. Markus is known to go above and beyond to help his team. He is said to be the foundation of the Northwest team. He manages several offices and contacts each of them daily with updates to ensure they all succeed. He spreads positivity, encouragement, and motivation to all his co-workers. His genuine kindness and care for our customers set the ideal customer experience. A co-worker shared this about him, “Markus is a great leader for his team in the NW South region. He manages 12 retail offices, with 17 staff members. Markus is a ‘leads by example’ type of manager. He never asks his staff to do something, he wouldn’t do. He volunteers at most marketing events within his region. Markus always has a smile on his face and stays focused on the company goals with a 100/0 attitude.” Outside of work, Markus enjoys traveling around and spending time with his family which includes his wife Wendy, their 2 yr. old boy Hadley, and their newborn boy, Wyndham. His hobbies include golfing and teaching young kids how to play a variety of sports! Thank you, Markus, for your extraordinary dedication to your fellow employees, Vyve’s customers, and communities. You are an integral part of making Vyve thrive!

Meet this week’s VYVER OF THE WEEK – BRANDON SCOTT. Brandon is a Technical Operations Manager in the Southeast region. His team nominated him because of his hard-work and dedication. They admire his knowledge, experience, and willingness to assist and educate. His expertise is valued, from installations to headend work, his team knows they can count on Brandon, and he is always willing to lend a helping hand. His positive attitude is a reflection in providing the best customer experience. A co-worker shared this about him, “Brandon is a dedicated Team Leader that has worked his way up through the company holding every position from Installation, Service, Commercial, Maintenance, Head-end, Supervisor, and Manager.  Brandon’s dedication since coming on board with us in 2010 has reflected in his teams outstanding performance in holding the #1 spot in the KPI’s year-to-date.  Brandon is a valued member of the team and highly respected, not only by the Greenwood operation, but the entire Southeast team.” Outside of work, Brandon enjoys spending time with his family and the great outdoors. Thank you, Brandon, for your outstanding 100/0 attitude and commitment toward your co-workers, customers, and communities. Keep up the great work!

Meet this week’s VYVER OF THE WEEK – TERESA HILTON. Teresa is an Inventory Control Specialist. She is known to go above and beyond in supporting her local team and managing the workflow. Her multi-tasking and organizational skills are what keep tasks flowing smoothly and on time. She has only been with Vyve for a little over a year and has successfully taken the lead in reorganizing the warehouse. A co-worker shared this about her, “Teresa has become a vital asset to the team in Decatur and to the Vyve family. She is the first to volunteer for everything we do with the cities we are in. She maintains our warehouse in Decatur and travels to Ballinger, Texas, every week to make sure the technicians have what they need. She always has a positive attitude, and she makes working around her a pleasant experience. She has quickly become my right-hand person, taking on more and more responsibility to make sure we all maintain the 100/0 attitude.” Outside of work, Teresa loves spending time with her wife, Stacy, and her 6 great nieces and 1 great nephew and 1 niece. She enjoys drawing, painting, and wood burning. Thank you, Teresa, for your unwavering dedication to our customers, co-workers, and the communities we serve.

Meet this week’s VYVER OF THE WEEK – ROGER RUSSELL. Roger is a Commercial Engineering Manager in the Midsouth region. He is known to go above and beyond expectations to ensure his staff, partners, and customers are well taken care of. His wealth of knowledge and years of dedication ensure every customer receives the best service. He is a natural leader and provides his sales team with invaluable guidance. He strongly encourages his team to provide feedback to help with personal and professional growth. He spends countless hours outside his scheduled work to help the team achieve goals. His attention to detail and high standards are what helps every customer receive the best customer experience! A co-worker shared this about him, “I have sincere appreciation for Roger’s unwavering commitment to excellence. His dedication, attention to detail, and consistent pursuit of high standards have not gone unnoticed. His contributions have not only elevated the quality of our work but also set a remarkable example for his colleagues. It is employees like him who embody the 100/0 mindset that significantly impact the success of our organization.” Outside of work, Roger enjoys spending time with his family, fishing and reading. Thank you, Roger, for your exceptional leadership and dedication to your team and Vyve customers.

Meet this week’s VYVER OF THE WEEK – MACY SNIDER. Macy is a Customer Experience Representative in Vyve’s Call Center. She is known to go above and beyond for our customers by providing exceptional care. Her knowledge, professionalism, and sincere efforts are admired by her co-workers. One customer was so impressed by Macy’s devotion and work ethic, she joined the Vyve team with the goal of providing the same level of care. A co-worker shared this about her, “Macy’s positive attitude and hard work are what makes her a pleasure to work with.  She is always willing to help our customers and she does it with a smile and the 100/0 mentality.” Outside of work, Macy enjoys family, friends, fishing, and music. Thank you, Macy, for your genuine devotion to Vyve’s customers and your fellow co-workers.

Meet this week’s VYVER OF THE WEEK – JEFF WISE. Jeff is a Broadband Professional in the Northwest region. He is known for his passion in providing the best service to Vyve customers. Recently on a service call in a customer’s home, Jeff demonstrated quick thinking and used his first aid training. The customer appeared fine when Jeff arrived, but not long after, the customer was having a seizure and required medical assistance. Jeff immediately called 911 and stayed with the customer to keep him calm until the paramedics arrived. Jeff stayed until the customer left with paramedics and he locked up the home. Grateful for Jeff’s instant reaction and knowledge in being there at the right time may have saved the customer’s life. A co-worker shared this about him, “Jeff is the ultimate team player! Every day Jeff is active on the Moses Lake Teams chat and on the phone helping teammates with support and advice. Recently, Jeff spent 3 weeks in Mt Shasta (600 miles from home) helping Curt Condit and team get caught up. Jeff has a teamwork mentality, and it shows in all he does!” Outside of work, Jeff enjoys spending time with his fiancé, Melissa, their dog (Toby), and three kitties (Seven, Dippy, and Lil G). He also enjoys fishing, playing guitar, singing, and an evening of Karaoke. He loves playing cards and board games with friends, and he especially loves a good, harmless practical joke. Jeff’s passion for customer service is evident. Join us in congratulating Jeff on 100/0 customer service and going the extra mile.

Meet this week’s VYVER OF THE WEEK – GABBY COLLINS. Gabby is a Customer Experience Representative in the Midsouth region. She started with Vyve just a few short months ago, in a one-person office. After her training, she began running that part time retail office seamlessly and successfully! She is quick to learn and eager to utilize the quick resources available to figure out policies and procedures to get the job done. She handles all Vyve customers with calmness and grace. A co-worker shared this about her, “Gabby is a great team member, which is not always easy in a one-person office. She has an amazing ability to keep customers happy and help them with their concerns. Her performance in sales and retention makes it feel like she has been in her position for years. We are so thankful to have her on the team!” Outside of work, Gabby really has a passion for helping others in any way that she can. She enjoys spending time with her 3 children, reading, and just enjoying the gift of life! Gabby loves God, family, and everyone! Gabby’s dedication, commitment, and wholehearted passion is evident. Keep up the extraordinary work!

Meet this week’s VYVER OF THE WEEK – ED ARNOLD. Ed is a Technical Operations Manager in the Midsouth region. He is known to always go above and beyond for Vyve customers and the community. Recently, he was named a hero for his actions. On a busy Friday morning in Westlake, LA, a car accident occurred in front of the Vyve retail office. Ed was already outside when the accident happened, and he reacted immediately. Within seconds, he was headed to the accident sight with his safety vest, an orange cone, and a ‘Slow/Stop’ sign. His rapid response resulted in a State Trooper arriving on the scene moments later. Ed not only helped direct traffic, but he also helped to make sure the people involved were okay and he helped move the vehicles out of the way of traffic. Everyone was grateful to Ed that day; we are proud to have Ed on the Vyve team. A co-worker said this about him, “Ed is a great man and has always shown a genuine interest in his team and his community. He has consistently put others in front of himself, empathizes with those in need, and is the first to volunteer or to offer his time or resources to help his fellow man. As many were thankful for his assistance that day, we are thankful for all he does for our team! Appreciate all that you do!” Outside of work, Ed enjoys spending quality time with his wife, hunting, and fishing with his son, and working in his wood shop. Ed’s passion for his communities and customers is evident. Join us in congratulating Ed on going the extra mile!

Meet this week’s VYVER OF THE WEEK – DARANISE BLANFORD. Daranise is a Customer Experience Representative. She is known to go above and beyond to assist Vyve customers and teammates. She is a team player who demonstrates a positive attitude with grace and a wholehearted smile. She is always willing to give 110% and is the first to offer overtime or help wherever is needed. A co-worker had this to say about her, “It is an honor to recognize Daranise for her outstanding contributions. Her dedication to serving our customers is commendable, and she has proven to be an invaluable member of our team. Daranise consistently exceeds customer expectations with her exceptional customer service and is known for her collaborative approach, making her a great team player. She is receptive to feedback and willingly implements changes when necessary to optimize our customer service. It has been inspiring to watch her develop into the exceptional agent that she is today.” Outside of work, Daranise enjoys going to the gym 5 days a week and taking care of her health. She loves spending time with her husband, three children, and two dogs. Her favorite things to do are going to the movies and playing top golf. Thank you Daranise, for your genuine devotion to Vyve’s customers and your fellow co-workers.

Meet this week’s VYVER OF THE WEEK – MONIQUE URBAN. Monique is a Dispatch Specialist for Vyve. She is known to go above and beyond for her customers and co-workers. She is known for her patience, friendliness, and genuine demeanor. A co-worker shared this about her, “Monique is diligent and thorough. She is a great friend and coworker, always going out of her way to help. The Vyve team would not be the same without her!” Outside of work, Monique loves spending time with her 10-month-old son and playing games online with her family. Thank you Monique, for your exceptional dedication to your fellow employees and Vyve customers.

Meet this week’s VYVER OF THE WEEK – ANDY REID. Andy is a Broadband Professional in the Northwest region. He is very knowledgeable in his role and is exceptionally resourceful to his team. He jumps in to assist wherever he is needed to ensure our customers have the best experience and his team is successful. He’s completed commercial installs and spliced fiber and does whatever he can to get the job done. Andy goes above and beyond with every new install and service call, and ours customers consistently praise him for it. He is an outstanding team player. A team member shared this about him, “Andy is a great coworker. He prioritizes customer satisfaction, as well as helping other technicians succeed. As the lead commercial technician for the East Kansas Region, his knowledge of the equipment, services, fiber and provisioning of services is an invaluable asset to everyone. This honor is well deserved Mr. Reid. CONGRATULATIONS!” Outside of work, Andy enjoys riding his motorcycle and spending time at the gym. Join us in congratulating Andy on always going the extra mile!

Meet this week’s VYVER OF THE WEEK – DANA GILCHRIST.  She is our Dispatch Expert for the Southeast region. She is known to go above and beyond to care for the needs of her department and team members. She works closely with multiple departments building bridges and helping take care of our customers. She is an integral part of the Vyve Dispatch team. A co-worker shared this about her, “Dana is vital to the working flow in Dispatch. She is always available to help those in need and her personality shines.” Outside of work, Dana enjoys spending time with her son, family and friends . She loves decorating for holidays and special occasions and watching her son play football on Friday nights. Thank you Dana, for your unwavering dedication to our customers and co-workers.

Meet this week’s VYVER OF THE WEEK – MARCUS WHITE. Marcus is a Broadband Professional in our Midsouth region. He is the go-to person for all things fiber. His focus is to provide the best possible customer experience. He takes the initiative in helping his co-workers to solve problems, and he is dedicated in keeping our Vyve communities connected. His dedication and hard-work are evident to all. A co-worker shared this about him, “Marcus will go the extra mile to make sure our customers are taken care of. He will see an email and come in before he is asked to and will already be working on it. He always calls his co-workers to see if they need help with anything before he leaves for the day. Even when he is not on call, if there is an issue, he will go work on it.” Outside of work, Marcus enjoys hunting, fishing and spending time with his family. Marcus’ dedication to Vyve, his team and our customers is evident to all. Join us in congratulating him on going the extra mile!

Meet this week’s VYVER OF THE WEEK – RODERICK POLK. Roderick is Vyve’s Customer Experience Supervisor. He consistently demonstrates exceptional work ethic and complete dedication to supporting his team and our customers. Here is what his co-workers have said about working with him, “Working alongside Roderick brings his team, his peers, and leaders great joy. Roderick demonstrates the 100/0 Attitude. He has been a very loyal employee for over 9 years. He has a million-dollar smile, and his laugh is contagious and puts everyone in a great mood! Roderick never has an issue with covering shifts and being flexible based on the needs of our business. He also stays focused on the 2023 company goal and when he has an idea of how we can achieve that goal, he will bubble up his ideas. He is a team player through and through. Not only does he assist his own direct reports, but he helps anyone on any team for the betterment of the entire organization. He always keeps it classy, while fun, and professional all at the same time- He is a class act!” Outside of work, Roderick enjoys coaching youth sports, including baseball and football. He is working to launch camps for detailed instruction for certain baseball positions. He also enjoys sitting back and enjoying a good football or baseball game in person or on TV. Thank you, Roderick, for your work and extraordinary dedication to your fellow employees and our customers.

Meet this week’s VYVER OF THE WEEK – ERICK STARMAN. Erick is Vyve’s Dispatch Specialist. He is known to go above and beyond in all aspects of his jobs. He is a very dedicated employee who prioritizes customer satisfaction and service. A co-worker said this about him, “Erick is a friendly, helpful, knowledgeable team member. He is always willing to help out the team by taking OT, answering questions, and just generally being there for them. He is an asset to the team.” Outside of work, Erick enjoys working on cars and broken electronics. He also enjoys cooking and barbecuing. He makes amazing jalapeno and bacon baked beans in the smoker. In his spare time, he enjoys fishing, hunting, being outside in general, and spending time with family and friends. Thank you, Erick, for your unwavering commitment to Vyve and your customers.

Meet this week’s VYVER OF THE WEEK – WHITNEY ANDERSON. Whitney is a Project Manager in the Midsouth region. She is known to go above and beyond to offer a helping hand and assist her co-workers. Her dedication and positive attitude is recognized and admired by her team. Even in the most challenging situations, she remains calm and her positive attitude shines through. A co-worker said this about her, “Whitney is one who embraces teamwork. She is a team leader yet works well independently. Whitney shows dedication to our company through her work across many different departments. We are extremely proud to have her on our Coordinator/Project Management team. Her customer service is second to none!” Outside of work, Whitney enjoys traveling, camping and reading. Thank you, Whitney, for your unwavering dedication to our customers and your fellow co-workers.

Meet this week’s VYVER OF THE WEEK – TAMMY SMITH. Tammy is a Customer Experience Supervisor in the Southeast region. She goes above and beyond in prioritizing customer satisfaction and service. She is known for her dependability, dedication, and genuine demeanor. She is instrumental in keeping the daily functions running smoothly in the retail offices. A co-worker shared this about her, “Tammy is a HUGE asset to our Forest City and Tazewell Retail Offices! She works hard every day for her employees and team members. She is a go-to person in the Southeast Region and is always willing to help anyone.  Tammy has built an amazing relationship with customers in our Forest City areas as well. She takes pride is knowing she has done everything she can for her customers. Tammy is great at what she does and keeps these offices running smoothly and successfully every day! ” Outside of work, Tammy enjoys home projects, decorating, shopping and spending time with her family. She also loves Christmas and the beach. Thank you, Tammy, for everything you do for Vyve and our customers!

Meet this week’s VYVER OF THE WEEK – DAN STAACK. Dan is the Construction Director in the Northwest region. He is known as the glue for Vyve’s growth projects in the Northwest. He works tirelessly to increase our internet speeds in growing areas by completing construction projects as quickly as possible. His communication skills are impeccable, and his dedication to his team is evident to all. A co-worker shared this about him, “Dan’s picture is beside ‘dedicated’ in the dictionary. Dan has done an amazing job of managing our construction builds in the NW. He does everything he can for all those involved to keep things organized, on track and well communicated. He’s often seen working after hours keeping things on track. Coming from the commercial sales team with his previous ops background has made him a great fit for our fast-paced environment.” Outside of work, Dan enjoys spending time with family and friends. He also enjoys fly fishing, woodworking, and ATVing. Thank you, Dan, for your unwavering commitment to your co-workers, customers and Vyve.

Meet this week’s VYVER OF THE WEEK – TRAY FOWLER. Tray is the Technical Operations Manager in Clemson, SC and Highlands, NC. He is known to go above and beyond to get the job done and assist his team. No matter what challenges arise in the field, Tray will work until it is resolved. His dedication and attention to detail helps alleviate the workload for his team, which is recognized and appreciated by all. A co-worker said this about him, “Tray Fowler well deserves Vyver of the Week because he is a very loyal, honest, unselfish team player who always puts the customer first. Tray has exceptional work ethic, always taking ownership of his responsibilities as well as helping others achieve their goals. He is a pleasure to work with and has a great understanding of his job, and he knows what it takes to be successful.” Outside of work, Tray enjoys family time, bow hunting and riding his motorcycle. People are very important to him, so he tries to make every interaction a pleasant one. Tray’s dedication to his co-workers and Vyve customers are evident to all. Congratulations, Tray, on always going the extra mile!

Meet this week’s VYVER OF THE WEEK – JOSH APSINWALL.  Josh is a Broadband Associate in Waycross, GA. He is a tremendous asset to his team and to Vyve as a whole. He is dedicated to providing the best customer experience both in the field and at community events.  Recently, Josh arrived to install a new customer and their power was out. While he was waiting for power to be restored, he was hailed a HERO when the customer’s 1 year old child locked himself in their vehicle and Josh responded immediately. He assisted rescue personnel to free the child. Power was restored and he completed the install. The customer noted that he was ‘very quick and detailed’ which is the common feedback from customers regarding Josh’s service tickets. A co-worker shared this about him, “Although Josh has only been with Vyve for a little over 2 years, his quality of work and customer dedication is top notch. Josh’s attention to detail, and ensuring every job is the most important one of the day, is what generates positive feedback from our customers on a regular basis. In addition to being a great Vyver, Josh also serves his country in the United States Coast Guard Reserve.” Outside of work, Josh enjoys traveling, spending time with his family, and playing golf. Thank you, Josh, for your service to our customers and co-workers as well as your service to our country.

Meet this week’s VYVER OF THE WEEK – EUGENE BILLER.  Eugene is our Northwest Technical Training Manager. He is known for his skillful training, motivation and positive attitude. His dedication and intrinsic drive to support his co-workers and customers is admirable. He travels in a moment’s notice anywhere he is needed to assist with his technical team. His endless smile while asking ‘how can I help you’ is an inspiration to everyone he encounters. He works endless hours and still finds time to bring donuts and treats to his team. A co-worker said this about him, “you might find Eugene’s picture in the dictionary beside “Teamwork.” As the trainer for the NW region Eugene takes great pride in ensuring our success across the entire footprint. He adapts to the needs of our business as well as the individual needs of our technicians. He has helped techs who are working on self-paced SCTE training, rides with technicians after training, as well as classroom training all over our 7 state region.”
Outside of work, Eugene enjoys spending time with his dozen children and half dozen grandchildren, gardening with his wife, and designing and building houses. Thank you, Eugene, for your unwavering commitment to Vyve and your customers.

Meet this week’s  VYVER OF THE WEEK – SABRINA GREENHOUSE. Sabrina is our Marketing Manager located in Vidalia, GA. She is known for consistently going above and beyond to help wherever she sees a need, and she never steps away from a project she has not completed. She is known for her kind, respectful demeanor and remarkable attention to detail. A co-worker shared this about her, “Sabrina is a ray of sunshine in our organization. She brings a fun, light energy to all of her projects, and she is always ready to learn a new skill or take on a project. She would do anything to help a fellow teammate or Vyve customer. She has been a dedicated and loyal employee who deserves to be recognized for everything she does for us on a daily basis!” Outside of work, Sabrina prioritizes spending as much time as possible with her loved ones. Her teenage daughter keeps her busy…and she loves it! Beach and pool time are her other favorites, and she tries to enjoy that as much as possible on the weekends. Thank you, Sabrina, for everything you do for Vyve and our customers!