VYVE BROADBAND ISSUING CREDIT TO TENNESSEE CUSTOMERS
The Internet is a globally interconnected group of separate networks, of which Vyve Broadband’s network is one. These networks are connected to each other and the greater Internet by many different intermediate fiber providers.
Yesterday, one of Vyve Broadband’s intermediate fiber providers, Windstream Communications, suffered a significant fiber cut in Kentucky on a fiber route provided to Vyve and used to serve our customers in Tennessee. While Vyve’s network was not the source of this outage, Vyve’s Tennessee operations and all of its customers, both residential and commercial, were without service for approximately 15 hours.
Although Vyve has gone to great lengths to connect its Tennessee network to the global Internet using secure, diverse and redundant facilities, there are a few bottleneck points where facilities converge. Yesterday’s fiber cut unfortunately occurred at one of those bottleneck points. This is totally unacceptable, and Vyve is actively working to eliminate such bottlenecks and minimize the risk of futur outages. In the meantime, we will be issuing a $10 bill credit to everyone who was impacted and want our friends and loyal customers to know we share their pain and fully understand the implications of being without service for so long. Please accept our deepest apology for the inconvenience this incident has caused.
Jeffrey S. DeMond
Chief Executive Officer
› Download Press Release (PDF)