ATC Broadband business customers will become Vyve customers as of September 5th, and are excited to be your new commercial Internet, TV and Phone service provider!
We understand that in today’s digital age, Internet and technology solutions are essential components of your business operations. We have a long-standing commitment to providing businesses with reliable, high performance communication services. We want to assure you that this transition will be seamless, and there will be no interruption to your services as a result of this transition.
Q – How will this acquisition affect my relationship with ATC Broadband
A – We will be assuming all customer relationships and responsibilities, including billing, sales, and support. Our focus is to enhance your experience with faster speeds, improved video quality, and reliable service.
Q – Will I still be able to get the same products and services?
A – Absolutely, we will be expanding the range of services and products available to you, including Cloud Managed Security, Data Protection Solutions, Hosted Voice, and Internet Speeds up to 10 Gbps.
Q – Will my account info change?
A – Yes, once we complete a billing transition from the current billing platform to Vyve’s system, your account number and payment information will change. We will notify you well in advance of this transition.
Q – How can I contact customer support if I have questions?
A – You will continue to contact ATC Broadband for support during the transition period. We will notify you with updated contact info once the transition is finalized.
Q – Will there be any changes to my billing cycle or payment methods?
A – Your current billing cycle and payment methods will remain the same until the billing transition is completed. Any changes will be communicated beforehand.
Q – Will my service be interrupted during the transition?
A – We will make every effort to ensure a seamless transition without interrupting your services. Any planned changes will be communicated well in advance.
Q – How will I be informed about changes to my services or packages?
A – We will proactively communicate any changes to your services or packages through emails, mailers, and other communication channels.
Have questions? Please call the number below
Call 1-877-217-2842 to speak with an ATC representative
Login to Vyve Broadband
Enter the username or e-mail you used in your profile. A password reset link will be sent to you by email.