After weeks of dedicated efforts and community support, we are thrilled to announce that Vyve Broadband has achieved full service restoration in all accessible areas following Hurricane Helene. We recognize the extraordinary challenges our neighbors have faced and appreciate your patience and resilience. This storm tested us all, but with a shared commitment to staying connected, we have rebuilt, restored, and strengthened our network across affected areas.

Our Journey to Full Restoration

From the initial impact of Hurricane Helene, our teams worked tirelessly around the clock to assess, repair, and reinforce our network infrastructure. Here’s a quick look at what we accomplished together:

• Strengthened Infrastructure: We made substantial upgrades to ensure the network is more resilient than ever. These improvements are designed to prevent future disruptions and support our community with stronger connectivity.
• Empowering Local Teams: With field technicians, support teams, and local partners, we kept the focus on transparent communication and personalized support to meet the unique needs of each neighborhood.
• Ongoing Community Partnership: Through our “Neighbors Helping Neighbors – Stay Connected with Vyve” initiative, we’ve collaborated with local leaders and community members to support recovery efforts, and we will continue to invest in initiatives that benefit our neighbors.

What’s Next? Continuing Our Commitment to You

Our commitment to you doesn’t stop here. Moving forward, we’re excited to bring even more enhancements to your Vyve service:

• Community-Based Support: Our local teams are available to assist with any questions or concerns. Whether it’s an equipment upgrade, a service adjustment, or just a check-in, we’re here to help you stay connected.
• Upgraded Service Options: Many customers are eligible for exclusive upgrade packages available to ensure peace of mind and secure connectivity.

Thank You for Trusting Vyve

We are grateful for the trust you place in us, and we’re honored to serve you as your local internet provider. Together, we’re rebuilding a stronger, more connected community. Thank you for standing with us through this journey.

Need Additional Support? We’re Just a Call or Text Away!

We understand that every situation is unique, and we’re here to provide personalized assistance. If you still need support or have questions, please reach out to us. Our team is ready to assist with any inquiries, service adjustments, or additional recovery needs.

Contact Us:

• Call or Text Us at: 855-367-8983
• Visit Your Local Vyve Office for personalized assistance with your service, account, or upgrade options.

You can stay up to date by signing up for SMS notifications by texting OUTAGE to (855) 367-8983

For additional resources on recovery efforts and services visit https://www.usa.gov/hurricane-helene