Vyve’s Commitment to Providing Outstanding Customer Experiences Goes to Highest Levels
Vyve Broadband Names Julia McElwee Senior Director, Call Center Operations
Julia McElwee has joined Vyve Broadband for one reason, because the company believes the veteran cable exec can greatly enhance each-and-every Vyve customer experience. Vyve Broadband named Julia McElwee to senior director, call center operations to do just that.
McElwee, who brings over a dozen years of cable customer service experience to Vyve, takes a team approach to establishing the best customer experience in the marketplace. “The essence of great customer care is building a high level of trust with each customer,” said McElwee. “They have to know that if they have issues, we are going to be honest, knowledgeable, friendly, and committed to taking care of them. Our goal is to make every interaction excellent, and for that to happen we will train and develop our team, empowering them to be customer centric in everything we do, for every customer and every call.”
Trust and loyalty are also built through relationships, and McElwee is onboard with Vyve Broadband’s mantra of commitment to their communities. “Like Vyve, I think it’s important to get involved in each of our communities,” said McElwee. “Our customer experience teams will continue to be very active in the communities they service, and I am personally looking forward to building strong relationships and getting very involved in the Shawnee community.”
Part of Vyve’s continued investment in its communities is finding and hiring the best talent in the market, and McElwee fits the bill. The highly accomplished and award-winning customer care professional has a consistent record of increasing customer satisfaction and performance levels, with special expertise in leading sustainable top-performing teams and managing multiple locations, all of
which she will implement in her new position with Vyve.
“Customer experience remains our top priority, and we are thrilled we could lure Julia to lead our customer service and call center efforts from our headquarters in Shawnee,” said Jeffrey DeMond, chief executive officer for Vyve Broadband. “She has an exemplary cable customer care track record, and we are confident she will take the Vyve customer experience to the highest levels imaginable.”
For more information, go to www.VyveBroadband.com